(12/19/2011) EVIDENCE THAT THIS PORSCHE DEALER DOES NOT CARE ABOUT THE QUALITY OF THEIR SERVICE.

My windshield needed to be replaced. After **4 trips to Porsche of Naples and 2 faulty windshield installation jobs, the Porsche of Naples service manager was not able to finish the job to my satisfaction. (Maybe I'm too hard to please.)

The rounded edge of the glass is exposed on over 50% windshield perimeter. There are gaps big enough to fit a credit card between the glass and rubber molding.

The service manager at Porsche of Naples says that the windshield is functionally OK and my complaint was only about the way it looked.
End of story.

THERE'S MORE!!

10/10/2011. My 2008 Porsche wouldn't start, battery dead -- towed the car to Porsche of Naples.

The Porsche of Naples service department tested the battery and it was faulty. They installed a new battery and charged the discounted price of $369.

And why wasn't the battery covered under warrantee??

I called Porsche Customer Relations Department. They said to qualify for a battery replacement you must drive the car at least 6000 miles per year.
SO, my car was lease/purchased at Porsche of Naples on 9/21/2008 and it now (3 years later) has 18375 on the odometer. That's slightly more than 6000 miles per year, so it should be covered. The Porsche Customer Relations Department person agreed, she said call the dealer, ask for a refund.

The service manager at Porsche of Naples (Glenn Sharpe) said "unfortunately the battery tested Stratified"--caused by routinely not charging completely as when you don't drive enough or otherwise do not maintain properly. Porsche does not cover battery failures under those circumstances.

I reminded Glenn that I did drive the required miles and that Porsche of Naples performed all of the interval maintenance, so how could this be my fault? He said his hands are tied, they don't cover a battery that tests as "STRATIFIED".

PLEASE REFUND MY $369!!! ... Glenn--the service manager at Porsche of Naples appealed to the Porsche factory representative about covering the cost of the battery and the answer is still NO.